By Rita Liao
Digital ordering and paying at restaurants was already gaining much ground in China before the COVID-19 pandemic hit. The tap-to-order method on a smartphone is part of the greater development in China where cash and physical documentation is increasingly being phased out. Many restaurants across large cities go as far as making digital menus mandatory, cutting staff costs.
Meanwhile, there has been pushback from the public and the authorities over aggressive digitization. An article published this week by People’s Daily, an official paper of the Chinese Communist Party, was titled: “Scan-to-order shouldn’t be the only option.”
Aside from harming consumers’ freedom of choice and removing the human interaction that diners might appreciate, mandatory smartphone use also raises concerns over data privacy. Ordering on a phone often requires access to a person’s profile on WeChat, Alipay, Meituan or other internet platforms enabling restaurants’ digital services. With that trove of data, businesses will go on to span users with ads.
“These approaches harm consumers’ data protection rights,” the People’s Daily quotes a senior personnel at the consumer rights unit of China Law Society, China’s official organization of legal academic professionals, as saying.
China has similarly targeted the ubiquity of cashless payments. In 2018, China’s central …read more
Source: Tech Crunch